Question 1

What is Connexup, and how is it different from a regular POS system?

Accepted Answer

Connexup is an AI-powered, next-generation restaurant growth platform. While a regular POS system is built to process transactions, Connexup is built to drive growth — helping restaurants attract more customers, build loyal regulars, and increase profitability through a unified online and offline experience.

Question 2

Which restaurants is Connexup built for?

Accepted Answer

Connexup is designed for independent restaurants and small chains (1–20 locations) in the U.S. It's especially suited for owners who are tired of high third-party delivery commissions, operators who want to truly own their customer data, and restaurants that want smarter technology without being locked into long contracts or complex systems.

Question 3

I already have a POS — why do I need a growth platform too?

Accepted Answer

A POS handles how you get paid. A growth platform handles how customers find you and keep coming back. They solve different problems. Without a growth layer, restaurants typically lose 60–70% of new customers after a single visit, while still paying 20–30% in commissions on every third-party delivery order — without gaining any customer data in return. Connexup solves both: turning one-time visitors into loyal regulars, and converting third-party diners into your own direct customers, so revenue keeps growing over time. And yes — Connexup includes restaurant POS integration (including Square), so your existing checkout process doesn't change.

Question 4

Where is Connexup based, and how long has it been around?

Accepted Answer

Connexup was founded in May 2024, focused on the U.S. restaurant market. Our founding team started from a simple belief: the technology and growth tools that large chains take for granted should be available to every independent restaurant — not gated behind enterprise pricing, long contracts, and complex systems. We're a young company, which means we move fast, listen closely to restaurant owners, and build around real problems instead of assumptions.

Question 5

How can I contact Connexup?

Accepted Answer

Email us at hi@connexup.ai — our team typically responds within one business day. You can also start a 30-day free trial directly on our website, or request a demo from the pricing page.

Question 6

How does Connexup help reduce my dependence on DoorDash and Uber Eats?

Accepted Answer

Third-party delivery platforms take 20–30% of every order and own the customer relationship — you handle the food, they keep the customer. Connexup addresses this from two directions: First, build your own direct ordering channels. Web ordering, a branded mobile app, QR code ordering, and self-service kiosks offer commission-free online ordering, direct from you. Your brand website is optimized with Local SEO, so customers can find you directly on Google Search and Maps — without going through DoorDash first. Second, turn third-party customers into your own. Automated win-back campaigns, a loyalty program, and email/SMS marketing keep you connected to customers directly, so they choose your own ordering channels next time. Over time, the share of direct orders grows — along with the margin on every transaction. If you still rely on third-party platforms today, Connexup's delivery platform integration (DoorDash, Uber Eats, Grubhub) brings every order into one dashboard for easier operations, while you gradually reduce platform dependence.

Question 7

Does Connexup support both dine-in and online ordering?

Accepted Answer

Yes. Connexup is built to create one seamless restaurant customer experience across dine-in and online ordering. Dine-in is supported through QR code ordering, self-service kiosks, loyalty check-ins, and review collection; online is supported through web ordering, mobile app ordering, and direct channel management. All orders and customer data flow into one dashboard, giving you a complete view of every customer no matter how they order.

Question 8

Can I set different menus and prices for different channels?

Accepted Answer

Yes. Connexup lets you set independent menu content, pricing, and presentation for each channel (dine-in, online ordering, delivery) — all managed from one dashboard, with no need to maintain multiple separate menus.

Question 9

Who owns the customer data collected through Connexup?

Accepted Answer

You do. All restaurant customer data collected through Connexup belongs entirely to you. This is the fundamental difference between Connexup and third-party platforms like DoorDash or Uber Eats — on those platforms, the customer relationship and data belong to the platform. On Connexup, you build and own your own customer asset, ready to use for marketing, win-back, and retention whenever you need it.

Question 10

Is my customer data secure?

Accepted Answer

Yes. Connexup uses end-to-end encryption for data in transit and at rest, follows industry-standard security practices, and complies with applicable U.S. data privacy regulations. Your customer data is never sold to third parties or used for any purpose outside of the Connexup service.

Question 11

How do I get started with Connexup?

Accepted Answer

There are two ways: Start a free trial — The Starter Suite includes a 30-day free trial, no credit card required, and you can sign up directly on our website. Standalone products also include a 1-month free trial and can be started anytime. Request a demo — If you'd like to understand whether Connexup is right for your restaurant first, you can request a demo from the pricing page. Our team will reach out within 3 business days for a personalized walkthrough.

Question 12

Is there a setup fee or hidden fees?

Accepted Answer

No. There are no setup fees or hidden fees. All costs are clearly listed.

Question 13

How is pricing structured?

Accepted Answer

We offer two plans — the Starter Suite and the Advanced & Custom Suite — as well as standalone products.

Question 14

How is Connexup different from marketplace commissions?

Accepted Answer

Unlike marketplace apps that take 20–30% from every order, Connexup never takes a cut of your revenue. We offer two pricing models to fit different needs: the Starter Suite covers unlimited locations for a flat monthly fee, with a 2.5% per-order fee on the restaurant's side; standalone products are priced per location with no per-order fees at all.

Question 15

Are payment processing fees included?

Accepted Answer

No. Payment processing fees are charged by your payment provider (e.g., Stripe, PayPal), not by Connexup. Order volume does not affect your subscription fee.

Question 16

Do you offer a free trial?

Accepted Answer

Yes. The Starter Suite and all standalone products each include a 30-day free trial — no credit card required.

Question 17

Do you provide hardware?

Accepted Answer

No. Our plans do not include hardware. You can use your own devices, or contact us if you'd like to purchase hardware through us.

Question 18

How do I cancel?

Accepted Answer

You can cancel anytime from your account settings. Connexup bills monthly on a prorated basis — you only pay for the days you've used.

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